When yous open your Mail app on your Mac, yous might run across Business relationship Offline – forth with a piddling lightning bolt icon – on the right side of your Favorites bar at the top of your Postal service app. You may as well discover that Mail doesn't seem to be fetching new emails for (ane of) your email accounts. In this article, nosotros will tell you how you can get your account back online.

view of Mail app with Account Offline

How to Get your Account Back Online

With your Mail app open, yous can either:

  • Become to the menu at the top of your screen and select Mailbox, then click on Take All Accounts Online.
  • You can also cull to take just ane account online. Go to Mailbox in the top menu bar and then select Online Status. Choose Take [your business relationship] Online.

Troubleshooting

If the steps in the section to a higher place don't get your accounts support, there are a few things you might try.

Connectedness Doctor

If you see a warning icon – an assertion within a triangle – next to your account name, you tin can click on the alert icon to open something called Connection Doctor. With Connection Doctor y'all can check your internet connectedness and also your email account's status. You may as well open up Connectedness Doctor by going to the top carte du jour and selecting Window > Connexion Medico, while your Mail service app is open.

connection doctor window

If there is a problem, the Details column volition give you information virtually what is incorrect.

  • Try following any suggestions you see in the Details column.
  • You lot can see more than details regarding your electronic mail account by double-clicking on the text in the details column.
  • If y'all have fabricated a change, click on Bank check Again to run across if the problem is resolved.

If you lot can't Receive Email

You can check the following:

  • View Mail Activity: Go to Window > Activity in the elevation menu bar. Here you lot tin can run into Mail service's activity. This tin can help if Mail is busy trying to get an email with a large attachment.
  • Make sure you haven't set up any filters that are keeping yous from seeing emails that you want to run into. If filters are on, the filter icon will accept a blue groundwork. Click on information technology to unfilter the messages.
filter icon in Mail
  • Try quitting and reopening Mail.
  • Contact your email business relationship provider to check your user name, password and postal service server data.

If you can't Send E-mail

  • Bank check the outgoing server: With Postal service open, go to Mail > Preferences and select Accounts. Choose your account. Click on Server Settings. Click on the up-downwardly arrow to open up the driblet-downward menu and choose Edit SMTP Server List. Check that the settings are correct for your email account provider.

See also: Cannot Send Message: This Message Could non exist Send Because Your Account Does Not Have a Preferred Approachable Postal service Server, Set

Related Articles:

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  • Mail in Big Sur: Prepare Missing Trash Binder, Flags and Search Issues
  • What to do if Postal service or other Apps Quit Unexpectedly on Mac
  • Aol Mail: "Unable to verify account proper name or password", Prepare

Dr. Stacey Butler is a tech writer at macReports covering news, how-tos, and user guides. She is a longtime Mac and iPhone user and holds a Ph.D. from the University of Illinois at Champaign-Urbana. Here is her LinkedIn profile.